Emotional Intelligence at Work

About this course

Emotional Intelligence at Work is a self-paced online course from Kerr University with 8 modules, 48 lessons and 40 quiz questions. Master the skill behind great leadership with Goleman's complete 5-domain EQ model: self-awareness, self-regulation, motivation, empathy, and social skills, plus staying composed under pressure. Eight short modules, quizzes, and a Certificate of Completion. Emotional Intelligence at Work is $97 one-time, or included free with an active Kerr University subscription. Your Certificate of Completion is included.

Who it’s for

• New and experienced managers who want to lead with more self-awareness
• Professionals who want to stay composed under pressure
• Team members who want stronger working relationships

What you’ll learn

1. Module 1: What EQ Is & Why It Matters. Emotional intelligence, the ability to understand and manage emotions, yours and others', predicts career success more than IQ.
   6 lessons: EQ = understanding + managing emotions; Goleman's 5 domains; EQ can be developed; It drives performance; Emotions carry information; Response, not reaction. 5-question quiz.
2. Module 2: Self-Awareness. The foundation of EQ: knowing what you feel, why, and how it affects others, in real time.
   6 lessons: Name your emotions; Know your triggers; Understand your impact; Seek honest feedback; Watch your body; Keep a quick check-in. 5-question quiz.
3. Module 3: Self-Regulation. Managing your emotions so you respond wisely instead of reacting, especially under pressure.
   6 lessons: Pause before reacting; Breathe to reset; Reframe the situation; Don't send it angry; Channel emotion usefully; Recover quickly. 5-question quiz.
4. Module 4: Motivation. The inner drive to pursue goals for reasons beyond money or status, a hallmark of high performers.
   6 lessons: Intrinsic drive; Connect work to purpose; Optimism under setbacks; Set meaningful goals; Manage your energy; Celebrate progress. 5-question quiz.
5. Module 5: Empathy. Understanding what others feel, the skill that builds trust, defuses conflict, and makes you a leader people follow.
   6 lessons: Listen to understand; Read non-verbals; Acknowledge feelings; Take their perspective; Empathy ≠ agreement; Empathy across cultures. 5-question quiz.
6. Module 6: Social Skills. Managing relationships and influencing others, where EQ turns into real-world results.
   6 lessons: Build rapport; Communicate clearly; Influence, don't manipulate; Manage conflict; Give feedback well; Inspire and connect. 5-question quiz.
7. Module 7: EQ Under Stress & Conflict. Your EQ is tested most when the pressure is on. Here's how to keep it.
   6 lessons: Notice the hijack; Name it to tame it; Buy time; Separate person from problem; De-escalate others; Repair afterward. 5-question quiz.
8. Module 8: Building Your EQ: Action Plan. EQ grows with deliberate practice. Here's how to keep improving.
   6 lessons: Pick one domain to focus on; Daily emotional check-ins; Practice the pause; Ask for feedback regularly; Keep a reflection habit; Model it for others. 5-question quiz.

Format and length

• 8 modules, 48 lessons and 40 quiz questions
• About 20 minutes of reading and quizzes in total, at your own pace
• Self-paced and online, so you can start anytime
• Answers are shown as you go, with unlimited retries; pass each module quiz with 70% or more
• A personalized Kerr University™ Certificate of Completion, signed by Digby R. Kerr, ready to print or save as a PDF

Price

Emotional Intelligence at Work is $97 one-time, or included free with an active Kerr University subscription. Your Certificate of Completion is included. Lessons open after you sign in with an active subscription.

Instructor

Digby R. Kerr is the founder of Kerr University, a Wharton-educated executive with about 35 years in business, and the author of 16 published books. Kerr University is based in Brooklyn, New York. Want live help? Book a free 30-minute intro class.