Calls strip away lip-reading and body language, so clear speech matters more. A few habits make you far easier to understand on the phone and video. Here's how.
Slow down and articulate
Without visual cues, listeners rely entirely on your sound. Slow slightly, articulate key words clearly, and pause between phrases. What feels a touch slow to you is just right on a call.
Nail names and numbers
Names, numbers, and email addresses are where calls go wrong. Slow right down for these, spell out when useful, and confirm: 'That's fifteen — one-five.' A little extra care prevents costly mix-ups.
Use good audio
Frequently asked questions
How do I get understood on calls?
Slow down and articulate key words, take extra care with names and numbers, and use good audio.
Why are calls harder than in person?
No lip-reading or body language, so listeners rely entirely on your sound.
How do I handle names and numbers?
Slow right down, spell out when useful, and confirm them.
How can I improve my call clarity?
Book a free 30-minute class to work on it 1-on-1 with Digby R. Kerr.
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