Business English tips

Small talk with clients in English

"How are you?" is not really a question in business. Here is how to answer it well.

Is "How are you?" a real question in business?

Not really. It is a friendly opening, so a short, positive answer that keeps the conversation going works best.

What can I say instead of "Fine"?

Try "Busy, but in a good way. How about you?" or "Great, thanks. I've been looking forward to this call."

Why does small talk matter with clients?

Small talk builds the trust that closes deals.

Where can I learn more small talk phrases?

Learn more phrases in a free 30-minute intro with Kerr University™.

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